Privacy Policy

Information We Collect

When you register an account or use our services we gather personal details that you supply directly. These typically include your full name, date of birth, residential address, email address, telephone number and payment information such as bank card or e-wallet details. We also verify this information to meet our legal obligations under gambling regulations.

In addition we collect technical and usage data automatically. This may comprise your IP address, login credentials, browser type and version, operating system, device identifiers, pages visited, time spent on each page and referral sources. Location data may be collected where relevant for regulatory compliance or to offer location-specific services.

How We Use Your Information

We process your personal data primarily to provide and manage your gaming account, process deposits and withdrawals, verify your identity, and deliver customer support. This information also enables us to comply with licensing conditions, prevent fraud, money laundering and problem gambling, and maintain the security of our platform.

Where you have given specific consent we may use your contact details to send personalised offers, promotions, newsletters and updates about new games or features that we believe will interest you. You can withdraw marketing consent at any time without affecting the core services we provide.

Sharing and Disclosure

We may share your information with carefully selected third parties who help us deliver our services. These include payment processors, identity verification agencies, gaming platform providers, professional advisers and regulatory bodies such as the UK Gambling Commission when required by law.

Disclosure may also occur to protect our legitimate interests, respond to legal requests, or safeguard the rights, property and safety of our customers and staff. We do not sell your personal data to unrelated third parties for their own marketing purposes.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, remember your preferences, analyse site traffic and improve functionality. Some cookies are essential for the site to operate correctly, while others help us understand how visitors interact with our content.

You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may limit your ability to use particular features of the website.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, misuse or disclosure. These include encryption, secure servers, access controls and regular security reviews. However, no system can guarantee complete security and we encourage you to keep your account credentials confidential.

Your Rights

You have several important rights under data protection law. These include the right to access the personal data we hold about you, request correction of inaccurate information, ask for deletion when we no longer have a lawful reason to retain it, object to certain types of processing, and withdraw consent where that is our legal basis for using your data.

To exercise any of these rights please contact our customer support team or Data Protection Officer. We will respond to your request within one month, though this may be extended in complex cases. You also have the right to lodge a complaint with the Information Commissioner’s Office if you are not satisfied with our response.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory requirements. Different retention periods apply depending on the type of data and the reason it was collected. Once we no longer need your information we ensure it is securely deleted or anonymised.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. The revised version will be posted on this page with an updated effective date. Where changes are material we will provide additional notice through our website or by email where appropriate. We encourage you to review this policy periodically so you remain informed about how we protect your data.

If you have any questions about this privacy policy or the way we handle your personal information, please contact our support team who will be happy to assist.